For Any Questions or Concerns 

Contact Us VarietyHavenUsa@gmail.com

Refunds:

• Refunds can only be issued to the purchaser’s original payment method or as a gift certificate.
• Issued refunds may take 3-5 business days to post to your payment account.
• Issued email gift certificates may take 48 hours to arrive in your inbox and post mail gift certificates usually deliver within 2-6 business days.
• Refunds are issued only for returned items and do not include the cost of shipping.

Ineligible Returns:

• We regret that: All Custom / Handmade / Dropship / Elderly / Health Care / Bed and Bath(Including mattresses, towels, sheets and pillow cases) / Shoes are final once submitted with no exceptions.
• Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
• Gift cards
• Downloadable software products
• Some health and personal care items
• Return refunds can be issued back to the original PayPal transaction within 30 days of the purchase. If the PayPal transaction has exceeded 12 months, a check will be issued to the purchaser.
• If the original payment card has been canceled, expired, or closed, a check will be issued to the purchaser. 
• If we suspect a return to be fraudulent, abusive, or unduly repetitive, we reserve the right to refuse it and no returns will be granted.

Restocking Fees and Shipping Costs:

• Return Shipping Costs: If you decide to return an item because it’s no longer needed or wanted, please be aware that you, as the buyer, are responsible for the return shipping costs. This includes ensuring the item is sent back to the seller’s designated return address in a manner that matches the item’s value and fragility.
• Restocking Fee: For returns not related to product defects or inaccuracies in the item description, a restocking fee of 30% may apply. This fee is necessary to cover the processing, handling, and restocking of the returned item by the seller.
• Original Shipping Costs: Since our sellers bear the initial shipping costs to deliver the item to you, these costs will be deducted from your total refund amount.
• Additional Fees: Any additional costs incurred during the return process, such as customs fees, insurance, and other related expenses, fall under the buyer’s responsibility. These fees will also be deducted from the final refund amount to ensure the seller is not at a financial loss for these buyer-initiated returns.

By initiating a return, the buyer acknowledges and agrees to these terms, understanding that the aforementioned fees and costs ensure a fair and sustainable marketplace for all our users. We encourage buyers to carefully consider these aspects before proceeding with a return to ensure transparency and mutual satisfaction in the process.

This comprehensive return policy is structured to ensure transparency and fairness within our marketplace, safeguarding the interests of both our customers and seller.

🌏We offer Worldwide Tracked Shipping on all orders.🌎

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts: Shipping and Processing times.

Regular Shipping estimates: 

This refers to the time it takes for items to be shipped from our warehouse to the destination